Dolletta Mitchell

Art of Analytics - Safety Cloud

Blog Post created by Dolletta Mitchell Administrator on Oct 6, 2017

Harnessing an analytical technique known as text clustering, companies in multiple industries can analyze customer call center data to find key word trends and phrases that may quickly alert them to potential customer service problems, manufacturing defects or negative sentiment.

 

Video featuring Karthik.Guruswamy - Principal Consultant & Data Scientist

 


 

art_of_analytics, manufacturing, safety_cloud, text_analytics, sentiment_analysis, customer_satisfactio

Safety Cloud – a transformation of multiple types of text data through analytics.  A visualization leading to significant innovation.  Applying natural language processing to these analytical techniques allows for sentiment analysis. Giving businesses an insight without looking at every document the dots represent.

 

 

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