Getting Started with Aster Community  -  FAQ

Document created by allura on Apr 18, 2016Last modified by allura on May 14, 2016
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So, you're new here. Welcome!

Most of the time you're using the Aster Community you're going to spend connecting to other people.  You'll be reviewing their content, creating content of your own and collaborating together.  Also, the Community is a way to make important new connections and to stay up-to-date.  We have members who have been participating in this Community since its inception.  And many, like you, who are just jumping in.

What should I do first?

  1. Log in and make your profile shine. Setting up Your Profile Instructions Here
    • Add pictures of yourself, your team, and your work space.  We want to get to know you! And if you are worried about personal privacy, then add a picture of your favorite vacation place or work of art.
    • Share your expertise because you are brilliant. Everyone is good at something! The expertise list is important because if another user is looking to find out about removing duplicates in Npath accumalate or sourcing Twitter data then they will know to talk to you.
    • Tell us what Aster customer or partner you are affiliated with. This helps us to add you to private groups, track down your support cases, or generally know where you are in working with Aster Express.
  2. Find your community and follow it. Search Instructions Here
    • Everyone has a place where they belong or people they want to communicate with. Find people, blogs, content by searching for your company name, the role you play in your business or the partner you work with.
  3. Ask a question/introduce yourself. Learn More About This
    • Go out on a limb and say hello! Once you've identified areas of interest and people you want to connect with in Step 2 above, you can start a discussion in the place and tell everyone your name, your job at your company, and why you are here in the Aster Community, then finish off your discussion with a question like "how did you get started in Aster?" or "what are the biggest challenges in your community?"

How can I change my main profile photo and avatar?Capture3.PNG

  1. Click on the down arrow next to your avatar.  
  2. Select "Edit Profile" under Personal.
  3. Under "Profile Photos" tab choose to "Add photo" in the primary photo slot.
  4. Browse your computer for a recent head shot.
  5. When you have selected on choose "Upload and Continue."
  6. You will be prompted to crop your photo to your desired size.
  7. When you are done, click "Crop Photo" to save it.
  8. You will also be prompted to "Update Avatar?"
  9. You can use the same photo for your avatar. Click "Yes."
  10. Since this image will much smaller on the screen, you will want to crop in more closely.
  11. And finally, when you are done, select "Finish."  Your profile photo and avatar have been added.
  12. Scroll down the page and select "Finished" when you're done.

 

Note:  Your avatar will appear next to your comments and contributions in the community.  Your larger photo will appear on the hoover card that appears whenever someone rolls over your name in the community and on your profile page.  You will find it easy to create an effective your profile and become an active participant in the community.

What is the importance of maintaining my profile biography and expertise section?  Setting up Your Profile Instructions Here

Many times people may be looking for you to join their group or someone with your expertise and interests.

  1. To get started, log in the Aster Community.
  2. You will see your avatar in the upper right hand corner.
  3. Click the drop-down arrow next to your avatar.
  4. Select "Edit Profile."
  5. Select "Your Profile" from the tab running along the top.  Keep in mind the following:
    • The information you put in your profile helps others determine whether your experience and expertise can help them with projects they are working on or questions they are facing.
    • Take a few minutes to complete your biographical and career related information.
    • This will make your profile valuable to others in the community.
    • Make certain to update your profile any time you develop a new skill set or moves into a new role.
  6. When you are finished, click "Save" at the bottom of the screen.

Can I change my Username?

Not at this time.

I can't log in.

Send an email  to "community.aster@teradata.com."

If you are inactive from more than 1 year, your account will automatically be deactivated.

For deactivated accounts, you will need to send an email to "community.aster@teradata.com."

How can I change my email address?

  1. Log in  the Aster Community.
  2. You will see your avatar in the upper right hand corner.
  3. Click the drop-down arrow next to your avatar.
  4. Select "Edit Profile."
  5. Select "Your Profile" from the tab running along the top.
  6. Enter the new email address in the "Email" field.
  7. When you are finish, click "Save" at the bottom of the screen.

 

Note: If you are planning to join the Aster Customer Zone, please use your business email account so you can be verified and found by other colleagues in the community.

Do I have to register to use Aster Community?

Anyone can read messages in public spaces, but you must be a member of the Aster Customer Zone to start a discussion, write a document, upload a file, write a blog post, create a poll, create an idea, create a video, and much more.  Also, once you register, you will find "Ask and Answer" quick links to ask and answer questions about Aster Express.

I'm a customer. How do I join Aster Customer Zone?

  1. Begin by logging in the Aster Community with your business email account so you can be verified.
  2. After you log in, click Aster Customer Zone in the main menu.
  3. You can request to join by clicking the "Ask to join this group" button.

 

Note: The moderator of this group must approve membership or invite you before you can view group content or participate.  The Aster Customer Zone is a private group that can be accessed only by current Aster customers and selected Teradata experts in Sales, Support, Services, Product and Marketing groups.

How do I see events?

  1. Click "Get Involved"  in the main menu.
  2. From the drop-down menu select "Aster Events."

How do I contact a moderator to report a spammer?

Please click on the "Report Abuse" link on any document or post to let us know of any abuse, spam, or other usage violation in our community.

How do I change the Community language?

To change the language, you can edit you language preferences.

  1. Navigate to the upper right had side of the page.
  2. Click on your username or avatar.
  3. In the drop-down menu select "Preferences."
  4. Scroll down the page until you see the "Language" drop-down box.
  5. Adjust the language from there.
  6. Scroll down and click "Save."

Is the Getting Started FAQ available in other languages?

Not at this time.

What about external documentation?

You can provide a link to the specific document section or page.  But also provide a substantive quote from the document section being referenced.  Remember that users who come to your posts in the future may no longer be able to access a link if it has broken, so the quote will help "future proof" the discussion.

How do I get help downloading Aster Express?

On the "Download Aster" page you will find an  "Ask Download Aster Express" widget.

  1. Type your question.
  2. Click the "Ask It" button.
  3. Select an answer from the list.
  4. If you do not find an answer to your question begin a new discussion and someone in the community will help you.

How do I find and follow others in the Community?

  1. You open the "People" tab.
  2. Type the person's name in the filter field.
  3. You will select the lower right corner of their card to flip it over.
  4. You can choose to "Follow In" your "Inbox."

Now any time that person starts a discussion, posts and update, or uploads a document to the Aster Community, you will know about it because you will get a notice in your inbox.

 

Note: If the person's updates are not critical in your day to day job, you can choose to follow them in you "Connections Stream."  This stream provides a constant flow of communications from all the people you follow.  Whenever they post an update it will appear in your "Connections Stream."

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